Where cancellations and refunds actually come from.
Last updated: 15 November 2025
Visitbahiapalace.com is an independent, unaffiliated information and ticket-comparison guide. We don’t sell tickets or take payment ourselves — when you continue past our site, you complete your purchase directly on the official ticketing portal.
Because payment happens on the official portal, its cancellation and refund policy applies to your purchase, not ours. Review the terms shown there at checkout before you pay — they cover deadlines, eligibility, and how refunds are issued.
If Bahia Palace closes unexpectedly on your visit date, contact the portal where you purchased your ticket — they handle rescheduling and refunds for closures, not us.
Need to visit on a different date? Date changes are handled by the official portal under the terms shown at your purchase. We can’t reschedule or refund a ticket ourselves.
For questions about a specific purchase, contact the portal directly using the reference from your confirmation email. For general questions about this site, email support@visitbahiapalace.com or WhatsApp us — we respond within 24 hours.
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